Hosting Questions & Answers

This page contain some of our most frequently asked questions and answers regarding hosting. We are happy to answer any questions or concerns you may have, but a quick look through these FAQs may save you time and money.

Hosting Account Set-up

QHow long will it take for my web hosting account to be set up?

AAll web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!

QHow long will it take for my new domain name to become active?

ADomains are registered as soon as you order them, provided full payment has been received and cleared. It can take between 24 and 72 hours for them to become visible on the Internet, but many are accesible within a few hours.

QCan I buy a domain name without buying web hosting?

AYes, you do not have to buy web hosting when you buy a domain name. However, we do provide a Parking service for your domain at a modest cost, but this, too, is not entirely necessary.

QDo I own the domains I buy from you?

AYes, you own all domains that you buy from us. So it is very important that you complete all information that we request as accurately as possible. In particular, take extra care when entering the name you wish to show as the registrant (owner). It can be difficult and expensive to change an incorrect registrant at a later date.

Billing Questions

QHow can I pay for my web hosting account or domain name?

AOur preferred payment method for web hosting accounts is by bank/internet transfer, but we also accept payment by cheque or Paypal. We accept the same payment methods for domain name registrations, but be aware that we will not register the domain until full payment has been received and cleared.

QDo you offer a free trial of a web hosting account?

AWe do not provide a trial period, or a moneyback guarantee. However, if you are a RISC OS user and uncertain whether our hosting packages will work for you, please contact us to discuss your requirements.

QDo you charge VAT?

AYes, all prices, except where specifically marked, are exclusive of VAT.

QDo I get an invoice?

AYes, you will receive a VAT invoice for any product that you buy from us.

Miscellaneous Questions

QDo you host adult or warez websites?

ANo, we do not host any adult or warez websites.